Sold secure
approved locks
When purchasing your lock, look for the Sold Secure logo to make sure you've got the right one. This logo will also identify the lock's security rating as Bronze, Silver or Gold. If you already have a bike lock, you can simply check its security rating on the Sold Secure website.
Take a look at the different value ranges below to find out which security rating you need. This information is also given to you when obtaining a quote from us.
Gold rated lock
Insured value over £2500
Silver rated lock
Insured value over £1500
Bronze rated lock
Insured value over £500
Need to purchase a lock?
Check out one of our partners, Warwickshire Ground Anchors.
You will find everything you need here to ensure your bike is kept safe and that you meet the requirements set out in your policy.
Shop for lock
What are the bike storage
requirements?
When your cycle is not in use, you need to ensure your bike is stored correctly using an approved bike lock.
You should meet at least one of the below security requirements at all times depending on the insured location of your cycle(s):
If your cycle is kept inside your property or its private integral garage please ensure all security devices are in operation (i.e. all external doors and accessible windows must be locked)
If you are keeping your cycle in an attached garage (no interconnecting door into your property), detached garage, wooden or metal shed then all external doors must be secured by a minimum of one of these bike locks:
- 5 lever mortice deadlock
- 5 lever padlock
- A CEN grade 3, 4, 5 or 6 rated padlock
Alternatively, please ensure the cycle is secured through the frame by an approved Sold Secure lock to an immovable object within the building. If your cycle is stored in a communal hallway or communal outbuilding, please ensure the cycle is secured through the frame by an approved bike lock to an immovable object within the building.
When it comes to the type of lock you use to secure your cycle, unless we confirm otherwise in writing, we require you to have aSold Secure rated lock and require you to secure all cycles through the frame to an immovable object.
What is the best bike lock
for you?
There are three available categories for a Sold Secure lock; Bronze, Silver and Gold which represents the best bike lock for you, dependent on the value of your bike. When you obtain a quote from us either online or from our cycle team, we are able to tell you which category of lock you need. These can be purchased either from the Sold Secure website or from a range of other retailers.
Securing your cycle to
an immovable object
If you are using a lock to secure your cycle to an immovable object, here's the policy definition of what an immovable object is:
Any solid object fixed in or on to concrete or stone, which is not capable of being undone, removed with, or lifted under/over the cycle.
A properly fixed motor vehicle roof rack or properly fixed vehicle cycle rack.
At train stations, a cycle rack supplied by the train station expressly for the purpose of securing bikes, and within the jurisdiction of the transport police.
Full bicycle lock and security information can be found in our Policy Wording under 'Security Requirements'.
What happens if your cycle is stolen?
If your cycle is stolen, the first thing we need to establish is proof of ownership and value. To make this straightforward in the event of theft,we strongly encourage our customers to keep a receipt of both their cycle(s) and lock(s) in a safe place. We also recommend that you take a photo of your cycle(s) and lock(s) too.
In some circumstances, we can also accept a screenshot of your bank statement showing payment for the cycle(s) and lock(s) along with photos, if you do not have the receipts.
Having the receipts and photos makes proving ownership straightforward and avoids any delays in successfully handling your claim.
Please note: If your bike is stolen and you wish to provide photographs as proof of ownership, we will need one close up shot to clearly show the make and model of your lock and also one of it locked to the cycle when not in use. All photographs used in support of a claim also need to be clearly date stamped.
What our customers say about Velosure.
Authorised and Regulated by the Financial Conduct Authority. Velosure is a trading style of Lawshield UK Ltd (No. 3360532). Registered in England & Wales at 850 Ibis Court, Lakeside Drive, Centre Park, Warrington, Cheshire, WA1 1RL.
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